At GlobecastTV, we value your satisfaction. This Refund Policy explains the conditions under which refunds are offered for our IPTV services. By purchasing any of our services, you agree to the terms outlined below.

1. Refund Eligibility

We offer refunds under specific circumstances. Refunds may be issued if:

• Technical issues prevent you from accessing the service, and our support team is unable to resolve the problem within 48 hours.

• You request a refund within 7 days of purchase (for first-time users only).

• The service was purchased in error and has not been used or activated.

2. Non-Refundable Cases

We do not offer refunds under the following circumstances:

• You changed your mind after activation.

• You did not follow the setup instructions properly.

• Your device or internet connection is not compatible or stable enough for IPTV streaming.

• You attempt to use the service on unauthorized or unsupported devices.

3. How to Request a Refund

To request a refund, please contact our support team at [email protected] within the applicable refund period. Include the following details:

• Your full name and email address used to purchase the service.

• Order ID or transaction number.

• Reason for the refund request and any relevant screenshots or details.

4. Refund Processing

Once approved, refunds will be processed to your original payment method within 5–7 business days. Processing times may vary depending on your bank or payment provider.

5. Contact Us

If you have any questions about this Refund Policy, please reach out to us at: [email protected].